I've heard it many times that mastodon.social has a problem with the “moderators”. They do not do their job, but act arbitrarily in their own interests. This is exactly what the criticism of Mastodon confirms. As long as mastodon.social, the largest entry point into the Fediverse, uses people as “moderators” who have no relevant experience, #Mastodon will have a problem that is not technical.
I don't know how you choose your moderators, but you're doing it wrong.