Moderation.
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One last note, then I’ll STFU about this…
Feedback is appreciated. IF it’s kind and helpful.
It hurts me that a nazi slipped through today. Like, it crushes my soul and makes me sad. And I want for us to prevent that.
So we’re going to use this as a learning moment to see what else we can do moving forward.
🧵 4/4
@markwyner Thank you for everything you do to keep the rest of us safe
I used to do it myself, it's not easy, it takes a toll & it's not always appreciated because ordinary users don't see the details
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Moderation. It’s a roller coaster.
Today, a (literal) nazi opened an account and began harassing people. We received ~80 reports within minutes. That may be a record.
We suspended the account, of course. But not before a lot of people yelled at us. For the record, this is not preventable when registration is open. We can only react. So be nice.
My gratitude and love for the person behind this report. It made me chuckle. 🫶
🧵 1/3
@markwyner so why are you still not closing your registrations
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@legendary_creeper @markwyner you're right, the Nazi party doesn't exist anymore, ergo there are no literal Nazis.
But do readers understand what type of person is being referred to when they are tagged incorrectly as "Nazi"? Yep. So it probably doesn't matter one jot.
Or perhaps you'd prefer to think of it as Nazi-the-actual-noun vs nazi-the-personality-disorder?
> Or perhaps you'd prefer to think of it as Nazi-the-actual-noun vs nazi-the-personality-disorder?
I do not since it would oppose the truth based of my current knowledge about neurology and psychology.
But I do have an unhealthy tendency for accuracy and perfectionism. That's why it bug me.
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Moderation. It’s a roller coaster.
Today, a (literal) nazi opened an account and began harassing people. We received ~80 reports within minutes. That may be a record.
We suspended the account, of course. But not before a lot of people yelled at us. For the record, this is not preventable when registration is open. We can only react. So be nice.
My gratitude and love for the person behind this report. It made me chuckle. 🫶
🧵 1/3
"not preventable when registration is open"
so it's preventable.
i suggest you start preventing it, dispshit.
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Yeah, I have been waiting for that with great anticipation. Our mod team, which includes our admin, has been discussing it. In fact, our admin opened a ticket on the Mastodon repo about this, which is one of the catalysts for moving the idea forward.
@markwyner @gunchleoc @kenjen It is always my immediate reaction to think if there are more technical approaches to make this better. I wonder if rate-limiting any new account for the first few hours (or even days) would reduce the impact as well? Something like "no more than 1 reply/post per hour" would probably not be felt by many new sign-ups, but could reduce the reach of malicious actors.
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@markwyner I think I do appreciate this. As a moderator, it takes a lot of work and if you are all volunteers it is difficult. A lot of the good work a mod does does get unnoticed because it just happens in private like you say.
@OliviaVespera thank you.
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@markwyner so from what I am told. There are stock options to at the very least prevent the username from being registered.
https://pizza.enby.city/users/domo/statuses/115328690748595820
I get it won’t stop the content, but has that been implemented since?
@OliviaVespera not yet. People keep mentioning this. But it’s coming in a future version.
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@markwyner I'm at a different instance, but anyways I'd like to say THANK YOU for your time & know-how in moderating in the "neighbourhood" and THANK YOU for nicely explaining it for non-techy people!
wishing you a lovely day!@buchstabensport thank you so much. And you’re welcome. If you want to learn more, I wrote about it:
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@markwyner Seven posts before this on my home feed was someone calling out mas.to (and others) as a badly moderated. I just don't see how that sort of thing is in any way helpful.
Thanks for all you do, and please keep up the good fight.
@GlasWolf thank you. There are always gonna be people who think they’re all-knowing. People who talk trash about moderators. It gets to me, sure. But there are way more who are kind about it. I appreciate you.
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@markwyner oh yeah, i was just linking to @alice's suggestion: have a means of appointing trusted community members as mods on big instances like yours. no ill will intended!
None taken. It was received well. Thank you. And Alice is good people. I’m sure she’d receive it with grace as well.
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@markwyner We thank you, the volunteers, for your dedication and doing the right thing.
Something we rarely experienced on VC/billionaire owned platforms, that rather punish antifascists for calling out nazis than banning nazis.@McWabbit thank you. Facts.
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@markwyner Hey, well done and thanks for all your hard work punching nazis.
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One last note, then I’ll STFU about this…
Feedback is appreciated. IF it’s kind and helpful.
It hurts me that a nazi slipped through today. Like, it crushes my soul and makes me sad. And I want for us to prevent that.
So we’re going to use this as a learning moment to see what else we can do moving forward.
🧵 4/4
The barriers to entry on the Fediverse are already really high for many people. For me, being able to join a server with open registration made a big difference at the time.
@markwyner Thank you so much for the work you do!
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@markwyner Seven posts before this on my home feed was someone calling out mas.to (and others) as a badly moderated. I just don't see how that sort of thing is in any way helpful.
Thanks for all you do, and please keep up the good fight.
@GlasWolf @markwyner It's helpful for marginalised people who want to know who takes their safety seriously and who doesn't. Mas.to might be fine if you're a white guy who never experiences targeted harassment online (must be nice), but for a LOT of people, it's not good enough.
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Moderation. It’s a roller coaster.
Today, a (literal) nazi opened an account and began harassing people. We received ~80 reports within minutes. That may be a record.
We suspended the account, of course. But not before a lot of people yelled at us. For the record, this is not preventable when registration is open. We can only react. So be nice.
My gratitude and love for the person behind this report. It made me chuckle. 🫶
🧵 1/3
Hey @markwyner! Thank you for dealing with that asshole quickly, and sorry for any shade you got when I called out mas.to (and other big, open reg instances) in my post.
I know y'all are doing your best
️🩹 and I'm sure you get a similar percentage of bad actors trying to register as we do, but with a higher volume of registrations.I was irritated that I'd been targeted by yet another blatantly horrible troll account (it happens regularly), so I made a pretty blunt post.
I should have specifically said *not* to be rude to any mods in the post (like I usually do when a post might incite actions by my followers).
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@legendary_creeper @markwyner Well, we do not call socialists that are after the initial batch "neo-socialists"…
Their question is valid, though. Neo-nazi is an dictionary-level term. And as I noted, it’s nuanced.
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We’re a huge server. One of the biggest. So we get targeted. A lot.
For every nazi account you may see for a brief moment, you don’t see hundreds of others that we managed to catch before you saw it. We block some email domains and IPs when we can. We do tons of pre-emptive work behind the scenes.
We’re also volunteers. We have a team that spans many time zones. But that doesn’t mean we have someone on guard 24/7/365. Shit happens. It’s no reflection of the integrity of our team/server.
🧵 3/4
@markwyner Honestly, I looked at your instance location and time zone and figured you would all be fast asleep.
I felt sorry for how many reports you were going to wake up to. -
> Or perhaps you'd prefer to think of it as Nazi-the-actual-noun vs nazi-the-personality-disorder?
I do not since it would oppose the truth based of my current knowledge about neurology and psychology.
But I do have an unhealthy tendency for accuracy and perfectionism. That's why it bug me.
Perfectly acceptable question. And that’s exactly the kind of thing that would have my ADHD brain twitching as well. Especially being a super fan of grammar and language.
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@legendary_creeper @markwyner it always seems like a diminutive to me - like it is saying they are nazi-light
People who wear swastikas are nazis IMO
In WW2 people were called nazis who were not party members - so it has always been a broader term
Todays Nazis may described as "neo-nazis" - but I think that is a type of Nazi not a different category.
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@markwyner
It fills my soul with goodness to see there is an active defense force springing into action when the nazis attack. Thank you!@NMBA we’re all in this together.
