"When tapped to provide critical services, generative AI isn't used despite its inability to empathize or respond to unique individual circumstances. It is used because of that: to facilitate work that feeling people would otherwise reject.

"I don't worry that AI will destroy humanity so much as I fear it will destroy the humanity within us."

https://mail.cyberneticforests.com/a-fork-in-the-road via @susanmernit